⏹ Terms & Conditions



All prices are quoted in Australian dollars, inclusive of GST (Goods and Services tax).

Payment may be  made by Visa, MasterCard, American Express credit cards. Cash payment is also accepted in Australian dollars


Only 48 hour cancellation policy applies. Customers may change and or cancel a tour up to 48 hours before the original confirmed tour without any payment or penalty. (We will refund any payment already made in full).

Cancellations less than 48 hours out or “no shows” we will charge only the 10% deposit to your credit card.

Bad Weather: No refunds or discounts for bad weather or changed operational conditions that are beyond our control as we will endeavour to find alternatives or activities that suit the changed conditions.

Duration of tours

Refer to our Tour details for our suggested and best estimate of tour durations.


We retain the right to cancel tours, vary itineraries and amend fares and days of operation due to extremes of weather or changes to operational conditions such as road closures, fire bans or other conditions beyond the control of the operator. At times it may be necessary to provide alternative transport or use the services of other tour operators.

Neutral Bay Tour Co. does not accept any liability for the acts, omissions, default or negligence of wildlife park, scenic rides or any other service provided used in connection with these tours.

Neutral Bay Tour Co. shall not be responsible or liable for death, illness or injury to any person, or loss of or damage to any property or otherwise due to the operators negligence nor any inconvenience, delay, injury, accident, theft or negligence caused to, or expenses incurred by, any client/passenger however caused by or arising out of services or failure to provide services.

These tours operate in environmental and culturally sensitive areas. Any person found willfully damaging the environment or indigenous art, or causing discomfort to others will be requested to leave the tour at the nearest public transport depot. Any costs incurred will be at that persons own expense.

The Blue Mountains are usually about 5º-10 C cooler than Sydney. Please bring appropriate footwear and clothing as temperatures can change without warning. High heels, thongs and sandals are not suitable.

Australian Government regulations prohibit smoking, consuming food or drinks and the drinking of alcohol inside all tourist vehicles in Australia.

Australian law requires that you must be 18 and over to be served alcohol in any licenced premises. Please bring ID if you look younger than 25.

Whilst all care is taken, no responsibility is accepted for lost belongings or delays.

Neutral Bay Tour Co. is a registered business in Australia (ABN) – 91 792 906 075